FREQUENTLY ASKED QUESTIONS

HOW DO I BECOME A PATIENT WITH WHITTAKER WELLNESS?

1. Ensure your Alberta Healthcare number is valid

2. Ask your family doctor or a local primary care provider to fax us a referral letter to 587-387-7232. When we receive this, we will call you to schedule an intake appointment!

DO YOU OFFER FREE HEALTH CONSULTATIONS?

Care received from the doctors at Whittaker Wellness is covered by provincial healthcare. There is no direct cost to you, the patient. We do however charge a no show fee of $180 if a patient cancels within 24h of a scheduled appointment or does not attend a scheduled appointment.

WHAT IS YOUR NO SHOW/CANCELLATION POLICY?

We do have a strict No-Show policy, as the hour booked is time that is important to both yourself and the doctor you are paired with. Not showing up for a scheduled appointment will not be accepted.
If a no show does occur, the first time it happens, this will incur a fee of $180, OR you will not be allowed to rebook a session for the next 2 months.
If a no show happens a second time, the same fee applies OR you will not be allowed to rebook a session for the next 2 months.
On a third no show, you will be discharged from the clinic as we believe patients need to be ready and engaged to benefit from psychotherapy. If you provide 24 hrs notice to a doctor about needing to reschedule, we can accommodate you and find a suitable alternate time for your appointment.